Signature Healthcare Of Ormond 1 Reviews
Wretched Staff - Terrible Facility
This is a statement of my observations of my father's care during his stay at Signature
Healthcare of Ormond Beach. My father had a dismal experience between 12/31/10 and
1/2/11 when he was admitted for physical therapy rehabilitation following a hospital stay. He
received appalling, unacceptable care that lacked empathy and respect, and put my father in
a position that compromised both his dignity and comfort. The majority of the staff was cold,
annoyed, unmotivated, unapproachable and defensive. He was moved to another facility two-
days after his arrival at this wretched place.
1. There was not an automatic bed positioning adjustment that the patient can press to raise
and lower the head and/or foot of the bed, but rather several manual cranks at the bottom of
the bed. Since my father was bedridden it would be impossible to adjust the bed without
assistance. We were told we could get an automatic positioner upon requests. After 2 days a
four requests, we were told, "We usually only have those for the residents. We just don't
have them lying around." One was never located.
2. There was no talk-back speaker in my father's room. When he pressed the call button, he
would have to wait for a staff member to respond to the call. The average response time was
10 minutes (had my father used the call button for a medical emergency, he could have died
before help arrived). Once a staff member arrived to inquire about the nature of the call, it
took between 20 and 40 minutes, on multiple occasions, for them to respond to the request.
3. On the morning of January 1st, I pressed the call button and waited 10 minutes for a staff
member to arrive. I told her my father needed a bedside commode to make a bowel
movement and she responded, "If he needs to go right now he might as well use the bedpan
because I'll have to go way over to the other side of the building to get a commode." I told
her that no one wants to use a bedpan when they're capable of using a commode and to
please retrieve a commode for my father. She began walking down the hall slowly with no
sense of urgency. 40 MINUTES after the initial request my father was finally assisted onto a
commode. Asking a human being to hold a bowel movement for 40 minutes after they ask for
assistance is not only unacceptable, it's inhumane.
4. On my father's first night, he wet the bed and called for help. A staff member entered the
room and stated, "Well, I see you pissed all over yourself." She left to get clean linens and
did not return for over an hour.
5. On my father's second night, he pressed the call button and waited 10-15 minutes for a
response. He told the staff member who finally arrived that he needed to urinate. He was
told to just go in the bed and they would clean it up later. He did and they left him in urine
the rest of the night.
6. Upon entering my father's bathroom on January 2nd, I was appalled to find soiled bed
linens in the waste basket. The soiled linens were bulging out of the waste basket, covered in
feces and urine. This was a biohazard.
Lastly, the staff that worked on December 31, 2010 through January 2, 2011, emitted an air
of superiority, arrogance, and annoyance toward my father and our family. The staff was
comprised of a group of women that formed a clique with one another that took a position of
"us against them". If we made a request on my fathers behalf at the desk, they all looked at
us with vacant expressions. As we walked away, we'd hear them whispering. This is the
stereotypical facility you hear about on the news with regard to nursing home neglect and
abuse. Shame on this facility and I pity the poor helpless residents who have no one to be an
advocate for them.
Posted by: nlarsenOn 01/03/2011
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